Policy scope
When this policy applies
This policy covers Pelican Casino’s website and online casino services for players in Switzerland. It may apply when you browse, register, contact support, use account functions or play. External websites and services have their own privacy rules.
Last updated: check the current privacy notice on the official site.
Information handled
Data Pelican Casino may collect
01Website visits
Pelican Casino may receive the page requested and technical details sent by your browser when you connect.
This can include an IP address, browser information, device details and connection data. The exact records and retention periods are not published on the available official site.
02Account registration
Pelican Casino may request identity, contact, date-of-birth and login details when you create or use an account.
The required fields and verification information are shown during registration or in the account area.
03Gaming and account activity
Figures you key in or boxes you tick inside a tool.
These records may be retained where needed for security, legal duties, dispute handling or account administration.
04Messages and support
Pelican Casino may keep information you include in support requests, complaints or other correspondence.
Use the current contact route displayed on the official site and avoid sending unnecessary sensitive information.
05Cookies and similar tools
Whichever outline or checklist is on screen.
Available controls depend on the website, your browser and any consent tool presented to you.
Do not send passwords, one-time codes or payment credentials through searches, public messages or an unverified contact route. The exact account, payment and support arrangements should be checked on the official site.
Use of information
Why Pelican Casino uses personal data
- Provide website, account and gaming functions you request.
- Process account activity, payments and support enquiries where applicable.
- Maintain security, verify identity and help prevent fraud or misuse.
- Meet applicable legal, regulatory and record-keeping duties.
Pelican Casino may also send service notices and, where permitted and selected by you, promotional communications. The current notice should explain marketing choices and any automated processing.
Cookies
Cookies, preferences and browser controls
Pelican Casino may place essential cookies or use similar technologies to keep services working, remember settings, support security and measure performance. Review the consent choices shown on the website and your browser settings.
Your browser can separately retain history, cache and downloads. Those records are controlled through your device and browser rather than through Pelican Casino’s privacy settings. Cookie settings spells out how the two differ.
Hosting and storage
Where Pelican Casino stores and processes information
Pelican Casino may use hosting and technology systems that receive information needed to load pages, maintain accounts and deliver requested services. These systems may process technical logs such as IP addresses, browser headers and requested URLs.
The available official site does not publish the precise hosting providers, storage locations or log-retention periods. Read the latest privacy notice for the current position.
Sharing information
When information may be disclosed
Pelican Casino may share relevant data with suppliers supporting hosting, customer service, security, identity checks, communications or other necessary operations.
Information may also be disclosed where required by law, to protect users or services, or during a business transfer. The current notice should identify recipients and explain any international transfers.
Security
Protecting sensitive information
Send sensitive details only through verified channels
Pelican Casino may ask for information needed to verify an account or process a request. Confirm the website address and secure submission route before sending identity documents, passwords or payment information.
- Never share passwords or one-time authentication codes.
- Keep recovery links and account messages private.
- Check screenshots carefully before uploading or sending them.
- Keep your browser, device and security software updated.
Retention and deletion
How long information may be kept
01Account and transaction records
Sit in page memory until you reset, reload or close the page.
02Support correspondence
Pelican Casino may keep messages for the period needed to handle the enquiry, maintain security and satisfy applicable duties.
03Cookies and browser records
Retention depends on the cookie, browser and device settings in use.
04Information held by service providers
Retention is determined by the relevant provider, service arrangement and applicable legal requirements.
The available official site does not publish one universal retention period for every category of data.
Your privacy choices
Your Pelican Casino privacy rights
You may ask about personal data handled by Pelican Casino and may request access, correction or deletion where applicable. You can also adjust available cookie or marketing choices and close or restrict account use subject to current terms and legal duties.
For players in Switzerland, rights and duties are principally considered under the Swiss Federal Act on Data Protection (revDSG / nDSG). EDÖB data protection information The Federal Data Protection and Information Commissioner (EDÖB) provides information about Swiss data protection and complaint options. Contact Pelican Casino first using the details in the latest privacy notice.
Questions about cookies?
Find out how Pelican Casino may use cookies and how you can manage available choices.
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More Pelican Casino information
Pelican Casino privacy policy for Swiss players
What the Pelican privacy policy covers
Pelican Casino may handle information you provide when you visit the website, register, contact support or use account services. This may include your name, contact details, login information, date of birth, correspondence, transaction records and information connected with gaming activity.
Pelican Casino may also receive technical information such as your IP address, browser type, device details, language settings and pages visited. Cookies or similar tools may support essential functions, preferences, performance and security. The precise categories and retention periods are not published on the available official site, so check the latest notice before registering.
Pelican Casino data protection and use
Pelican Casino may use personal information to provide account services, process requests, maintain security, prevent fraud and meet applicable legal or regulatory duties. Contact details may also be used for service messages and, where permitted and chosen by you, promotional communications.
Pelican Casino should use information for stated purposes and retain it only as long as reasonably necessary or legally required. The current privacy notice and terms should explain legal bases, marketing choices, verification and automated decisions.
Pelican privacy, cookies and sharing
Pelican Casino may share relevant information with providers supporting hosting, payments, customer support, identity checks, cybersecurity, analytics or communications. Disclosure may also occur where required by law, to protect users or services, or during a business transfer. Specific providers and payment services are not published on the available official site.
Pelican Casino may process or store information in Switzerland or another country, depending on the systems and suppliers used. The current notice should explain safeguards for transfers outside Switzerland. Cookie choices may be managed through your browser or any consent tool provided on the website.
- Review the cookie notice and available controls before accepting optional cookies.
- Choose a strong, unique password and keep login details confidential.
- Contact Pelican Casino promptly if account information is wrong or suspicious activity appears.
Pelican Casino privacy rights under Swiss law
Pelican Casino users in Switzerland are protected by the Swiss Federal Act on Data Protection (revDSG / nDSG). Depending on the circumstances, you may ask whether personal data is being processed, request access, seek correction of inaccurate information or ask for deletion where no overriding legal reason requires retention.
Pelican Casino may verify your identity before handling a request. Legal duties, security needs, contractual requirements or the rights of others may limit a request. Submission details and response periods are not published on the available official site, so consult the latest privacy notice.
Pelican Casino privacy contacts and safer use
Pelican Casino users should use the contact details in the latest privacy notice for data protection, account or marketing questions. If a Swiss data protection concern remains unresolved, consult the Federal Data Protection and Information Commissioner (EDÖB) for information about complaint options.
Pelican Casino is intended for people aged 18 or over. Privacy controls do not replace safer-play measures: players in Switzerland can seek free help from SOS Spielsucht and Sucht Schweiz, while ESBK (Eidgenössische Spielbankenkommission) information includes Spielsperre resources. Check the current terms, account controls and privacy notice before providing personal information.
